Free eBook · Essay · November 2026
Rethinking Software Engineering for the Agentic Era
Why AI agents demand more than new interfaces, and how IDEA can connect user intentions to business outcomes.
By Panos Kontopoulos, MOCTA Commerce Suite · 12-page PDF
What you will learn
Keep the business foundation stable. Let the journeys adapt.
The completeness problem
Why even excellent teams cannot economically design every journey a user might need.
Composed journeys
How an agent can start from an outcome and assemble the right path from trusted business capabilities.
Jobs to Be Done
Why the progress people want to make should come before screens and features.
The IDEA method
A seven-layer chain from a job to a verified outcome, with permissions and human checkpoints built in.